What Companies and Practices are Worth Emulating Around Worker Voice and AI?


In their recently-published study – Using AI in ways that enhance worker dignity and inclusion – the research team from Charter authored a “playbook” for workers, HR practitioners, policy-makers, and all leaders to help them make decisions that will support a just transition to AI in the workplace.

Among the findings in the playbook is the importance of worker voice in the successful deployment of AI. As is the case with most technology in the workplace, workers are typically best positioned to help identify promising use cases, to determine how new technology will impact their workflow, and to assess how new technology will impact product and service quality. In short, companies benefit more from technology — and the jobs of workers are also enhanced — when input is provided by the people who use it in their day-to-day work since they are “experts at their own jobs.”

In the months since the playbook was published, there has been continued discussion by employers, policymakers, researchers, and technologists about the implications for the workforce and how to better involve workers in the use of AI. To provide further guidance and direction to employers, IRC4HR has funded another grant for the Charter research team to identify and spotlight promising examples and cases of companies that are models for including worker voice in the planning, design, and implementation of AI.

The project will feature brief case studies, along with tactical guidance and frameworks for leaders and managers. People leaders and other target readers of the material will find:

  • Examples of worker involvement (addressing questions including “who should be at the table?”) from a range of industries and organizational sizes
  • Design process and work design considerations
  • Sequencing and steps for work plans
  • Cautionary tales and “watchouts” to avoid wasted time and team frustration
  • Real on-the-ground case studies to provide insights and confidence into approaching AI usage with worker interests prioritized

We are excited about this important follow-up research and are confident that you will, once again, find the findings insightful and practical. We expect the report to be published in April 2024. Please come back or feel free to share your name and email address in our “Contact Us” form to be kept informed about this and other research.

Image by Tumisu from Pixabay


Kevin Delaney

Kevin Delaney is the co-Founder, CEO, and Editor-in-Chief of Charter Works, Inc., an organization with a mission “to transform every workplace and catalyze a new era of dynamic organizations where all workers thrive. Charter does this by bridging research to practice – giving people the tactical playbook for what work can and should be.”

Kevin previously was managing editor at The Wall Street Journal, senior editor at The New York Times, and The Information, and founding editor-in-chief and co-CEO of Quartz. He has a History degree from Yale University, is a member of the Council on Foreign Relations, is a board member of the Internews journalism non-profit, and was the Hearst digital media professional-in-residence at Columbia University.

Emily Goligoski

Emily Goligoski is the Head of Research at Charter Works, Inc. She previously directed audience research at The Atlantic, served as research director for the Membership Puzzle Project at New York University, and led user experience research for The New York Times newsroom. She holds a Master’s Degree in Learning, Design, and Technology from Stanford and is an adjunct professor at Columbia Graduate School of Journalism.

Jacob Clemente

Jacob is a reporter at Charter Pro, primarily covering AI in the workplace. Prior to Charter, Jacob was a researcher at the Freakonomics Radio Network, and a research assistant for historian Chris Miller, author of Chip War, and business school professor Michael Porter.

Estimated date of publication is April 2024.

Please check back later.